Fundamentals of Healthcare Communication

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Author: Healthcare Career Development Academy / Olympia Resol:RN, MPH, CRNI, CARN (CEU)
Duration: 1h 50m / 30m (CEU)

DETAILS

Instructed by Healthcare Career Development Academy
***You will learn how to effectively communicate with your patients, families and coworkers.***
189 students enrolled in this course

Course Description

Fundamentals of Healthcare Communication course was created by Translate Nursing LLC. This course is designed for foreign-born healthcare professionals and their families who may need more education and support in achieving optimal and successful transformation into their new culture. Effective communication is essential. This course consists of five lectures and a final quiz to test your knowledge. In-depth explanation of verbal, non-verbal and written communication is provided. Upon completion of the class you will have basic knowledge on how to correctly write emails, document and correct errors as accepted by the United States communication etiquette. You will learn how correctly communicate with your patients and families, this process is also known as “bedside manners”.

This course is delivered primarily through spoken lecture. Because the skill you are learning is speaking related, it only makes sense that you learn through speaking.

The skill you will learn in this class is not primarily theoretical or academic. It is a skill that requires physical habits. That is why you will be asked to take part in numerous exercises where you record yourself speaking on video, and then watching yourself. Learning presentation skills is like learning how to ride a bicycle. You simply have to do it numerous times and work past the wobbling and falling off parts until you get it right.

What am I going to get from this course?

  • Over 5 lectures and 1.5 hours of content!
  • Upon completing this education you will be able to:
  • Define communication
  • Name verbal and non verbal means of communication
  • Name 7 c’s of clear communication
  • List and discuss the five elements of excellent service communication
  • Exemplified an AIDET communication
  • Understand and explain the concept of ”managing up”
  • List key steps to implement and assess effectiveness of AIDET in a work place
  • Give examples of ASHLEE though body language

***Student Reviews***

“I am LPN and I think that class is very useful for any nurse or healthcare worker regardless of their education background. I would strongly encourage people to take that class. Healthcare communication is so important you can never have enough education in that area. This class covers all important aspect of effective communication and shows great examples on what to do and what not to do. I am looking forward to more classes from this company.”
-Renata G.

“Relevant to current practice and supported by evidence. As nurse educator I think this would be a great resource for all students from in a foreign country.”
-Mona Decker

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